NATURALIA GROUP Privacy Policy
Updated and Effective Date: Aug 12, 2025
{Company/Business Name/Individual Name} (hereinafter referred to as "we", "us" or "our"), the operator of NATURALIA GROUP, respects your concerns about privacy and values the relationship we have with you.
When you visit the store (hereinafter referred to as the "Store") established by us under authorization from our SaaS service provider SHOPLINE (hereinafter referred to as "SHOPLINE"), we may collect, process, and utilize your personal data (including that of your employees and/or representatives handling affairs on your behalf). We may also collect, process, and utilize your personal data if you visit or make purchases on the Store. We are fully aware of the importance of personal data to you and are committed to ensuring the integrity and security of the Store. This Privacy Policy describes the types of personal data we collect about you, how we use this information, with whom we share it, and the choices available to you regarding our use of the information.
This Privacy Policy will help you understand the following:
What We Collect
Information You Provide
How We Use Personal Data
How We Use "Cookies" and Other Similar Tracking Technologies
How We Process, Share, Transfer, and Disclose Personal Data
Your Rights and Choices
How We Protect Personal Data
How This Privacy Policy Is Updated
How to Contact Us
What We Collect
We may obtain personal data about you from various sources. We may collect this information when you provide it through our Store, [extensions], or through your visits and/or use of our social media/social networking pages (or their related stores or corresponding applications, such as Facebook, Instagram). Our products are sold in many department stores or other types of physical retail outlets. If you are a member of our Store, when you purchase goods in a physical store, [relevant records will also be collected by us.] When you visit this Store or our social media/social networking pages (or their related stores or corresponding applications), we may also collect certain information about your device or usage through automated means or using technologies like cookies, web server logs, and web beacons.
Categories of Information You Provide
The categories of personal data collected by the Store may include the following categories: 1. Identification Category - (1) Identifiers of Individuals (e.g., member's name, address, telephone number, email, etc.); (2) Financial Identifiers (e.g., credit card or financial institution account information, etc.); (3) Identifiers in Government Data (e.g., National ID number, Uniform Certificate number, Tax ID number, passport number, etc.). 2. Personal Characteristics Category - Personal Descriptions (e.g., gender, date of birth, size, etc.). 3. Social Circumstances – (1) Residence and Facilities (e.g., home address, etc.); (2) Property (e.g., owned movables or those with other rights, etc.); (3) Immigration Status (passport, work permit documents, residence permit documents, etc.); (4) Lifestyle (e.g., types of consumer goods used and details of services, etc.); (5) Membership in Charitable Organizations or Other Groups (e.g., records of participation in corporations, clubs, or other voluntary groups).
Information You Provide
You can choose to provide personal data to us in a number of ways, such as when you register on our Store, or when you shop on our Store, or through our social media (or their related stores or corresponding extensions). The types of personal data you may provide to us (where applicable) include:
* Contact information (e.g., name, postal address, email address, mobile or other telephone number, mobile service provider);
* Age and date of birth;
* Gender, preferred language;
* Race, gender, preferred language;
* Username and password;
* Payment information (e.g., your payment card number, expiration date, shipping address, and billing address);
* Purchase history;
* Product preferences and communication channel preferences;
* Content you provide (e.g., photos, videos, reviews, articles, survey responses, and comments);
* Information provided to us when you visit our social media pages (e.g., your name, profile picture, likes, location, friend list, and other information described on the social media network or application registration page, or details of your geographical location when using our mobile application);
* Device identifiers, such as information about the device, like MAC address, IP address, or other online identifiers.
Providing your personal data to us is voluntary. However, if you do not provide your personal data, you may not be able to obtain certain services and promotions.
Why We Collect Your Personal Data
The specific purposes for which the Store collects personal data are all for providing you with goods or services, including but not limited to providing: (1) Consumer and customer management and service; (2) Consumer protection; (3) Online shopping and other e-commerce services; (4) Verifying your personal identity (e.g., to protect you from criminal acts such as fraud); (5) Resolving various types of disputes (including but not limited to consumer disputes, intellectual property disputes, etc.); (6) Enhancing security in transactions; (7) Debt collection; (8) Notifying you of business opportunities, products, services, and updates; (9) Detecting and protecting you and the Store from errors, fraud, or other criminal activities, and monitoring compliance risks; (10) Investigating potential illegal conduct against personal safety, property safety, and breaches of contract; (11) Fulfilling the Terms and Conditions and Return/Exchange Policy; (12) Actions as required by laws and regulations; and (13) Other purposes for which consent was obtained at the time of collection.
How We Use Personal Data
We may use the information you provide for the following purposes:
* Sending promotional content or other communications to you;
* Providing you with the information and services you requested;
* Contacting you to follow up or confirm your order, appointment, returns, or refunds, and sending you other non-marketing communications related to the products and services we provide to you;
* Processing your payments and/or transactions;
* Creating and managing your account, including access to your purchase history;
* Responding to your inquiries;
* Customizing advertisements on our Store, social media stores, and elsewhere to match your interests and history;
* Communicating with you and managing your participation in special events, contests, sweepstakes, events (if any), surveys, and other offers;
* Operating and communicating with you regarding our social networks or [mobile applications];
* Operating, evaluating, and improving our business (including developing new products and services; enhancing and improving our products and services; managing our communications; analyzing our products; performing market research, data analysis, and customer relationship management programs; and performing accounting, auditing, and other internal functions);
* Complying with applicable legal requirements, relevant industry standards, and our policies;
* Performing data cleansing, linking, or merging our records internally or through our service providers periodically to avoid duplication and ensure the accuracy of your information.
We may also use the information in other ways for which we provide specific notice at the time of collection.
If you provide your personal data to us, we intend to use it for direct marketing purposes to provide or promote the availability of our goods and/or services. However, we will confirm upon the first marketing message sent to you that you have not opted out of such marketing messages; if you are unwilling, you can express your wish to us when you first receive the marketing message, or you can refuse to receive further marketing messages at any time.
If you provide us with the relevant data and explicitly consent to such use, we may use the various types of personal data listed in the "Information You Provide" section above for direct marketing.
Direct marketing communications may be sent to you through various channels, including telephone, mail, email, SMS, mobile applications, web applications, social media stores, and other communication methods. [Note: Include all applicable to your business] If your consent has been obtained, the personal data you provided in the form, or the personal data you provided when consenting to the aforementioned subscription, will be used by us for that marketing purpose simultaneously. Our handling of any data transfer issues mentioned in this paragraph will be consistent with the provisions provided in this Privacy Policy.
If you do not wish us to use your personal data for direct marketing, you may opt out of our direct marketing at any time by following the procedures outlined in the "Your Rights and Choices" section below. If you require it, we must cease using your personal data for direct marketing purposes without charging you any fee.
We will only use the personal data you provide for direct marketing in accordance with the Personal Data Protection Act of the Republic of China. Our direct marketing content may take several forms, including but not limited to marketing mail, email, and SMS, the details of which are listed in the subsections below.
How We Use "Cookies" and Other Similar Tracking Technologies
(1) What are "Cookies"
Cookies are small files stored on your computer, mobile phone, or any other smart terminal device by the Store's server when you log in to the Store or browse the Store's content. They usually contain an identifier, the Store's name, and some numbers and characters. When you visit the Store again, the Store can recognize your browser through the Cookie. Cookies may store user preferences and other information.
(2) How We Use "Cookies"
When you use our Store, we may collect information such as the device model, operating system, device identifier, and login IP address of the data subject through Cookies or similar technologies, and cache the data subject's browsing information and click information to understand the data subject's network environment. Cookies allow us to recognize your identity when visiting the Store, continuously optimize the user-friendliness of the Store, and adjust the Store according to your needs. You can also change your browser settings so that the browser does not accept Cookies from our Store, but this may affect your use of certain functions of the Store.
On the Store we have established via SHOPLINE, with the help of Cookies and other similar technologies, we can identify whether you are an existing user or member without requiring re-login and authentication on each page.
(3) How to Manage "Cookies"
You can manage or delete certain categories of tracking technologies based on your preferences. Many browsers have a "Do Not Track" feature that can send a "Do Not Track" request to the Store.
In addition to the controls we provide, you can also choose to enable or disable cookies in your internet browser. Most internet browsers also allow you to choose whether to disable all cookies or only third-party cookies. By default, most internet browsers accept cookies, but this setting can be changed. For more details, please see the "Help" menu in your internet browser or your device's documentation.
The following links provide instructions on how to control cookies in all major browsers:
* Google Chrome: https://support.google.com/chrome/answer/95647?hl=en
* Internet Explorer: https://support.microsoft.com/en-us/help/260971/description-of-cookies
* Safari (Desktop): https://support.apple.com/kb/PH5042?locale=en_US
* Mozilla Firefox: https://support.mozilla.org/en-US/kb/cookies-information-websites-store-on-your-computer?redirectlocale=en-US&redirectslug=Cookies
* Opera: https://www.opera.com/help
If you use any other browser, please refer to the documentation provided by the browser.
On the Store, you can delete existing tracking technologies by clearing the cache.
When you browse the web without logging in, we collect the Cookies necessary to enable browsing functions to provide you with relevant services.
Please note that if you refuse to use or delete existing tracking technologies, you will need to manually change user settings each time you visit, we may not be able to provide you with a quality user experience, and some functions may not work properly.
How We Process, Utilize, Share, Transfer, and Disclose Personal Data
(1) Processing and Utilization
Certain functions of the Store may be provided by our third-party partners, and we may entrust partners (including technical service providers) to process certain personal data of yours. For example, when you use the automatic payment function, we may ask a third-party payment company to process your credit card information to collect relevant service fees from you as instructed; when using SHOPLINE Payments, we may ask third-party service providers to process personal data of you and your customers, these providers can facilitate "Know Your Customer" as well as transaction monitoring and risk management. [Note: Add any other vendors you share this information with. E.g., sales channels, payment gateways, shipping and fulfillment apps] We will sign confidentiality agreements with third-party service providers to manage the purpose of data processing, processing period, and responsibilities of both parties, and will require partners to process data according to our requirements and this Privacy Policy. If you do not agree with the partner collecting the personal data necessary to provide the relevant services, you or your customers may not be able to use the relevant services.
(2) Sharing
We will not share personal data with any third party, except in one or more of the following circumstances:
* According to your request, or with your prior explicit authorization or consent;
* Related to fulfilling our obligations under laws and regulations;
* Directly related to national security or national defense security;
* Directly related to public safety, public health, or significant public interests;
* Directly related to criminal investigation, prosecution, trial, and execution of judgments;
* Necessary to protect the vital legal interests of life, property, etc., of you or any other person, where obtaining the person's consent is difficult;
* The personal data involved has been disclosed to the public by you;
* The personal data involved is collected from legally and publicly disclosed information.
* Sharing with SHOPLINE and SHOPLINE Affiliates: In order to provide you with SHOPLINE products and services, make recommendations that may interest you, resolve account issues, and protect the personal and property safety of our affiliates, other users, or the public, you acknowledge and agree that we may share your and your customers' personal data with our affiliates. We will only share personal data to the extent necessary and subject to the purposes set out in this Privacy Policy. If we share sensitive personal data or if our affiliates use and process personal data for different purposes, we will seek your authorization and consent again.
* Sharing with our third-party partners: We will only share personal data for lawful, legitimate, necessary, specific, and explicit purposes, and will only share the personal data necessary to provide you or your customers with relevant services. We will not share personal data that can identify you unless otherwise stipulated by laws or regulations. Typically, these third-party partners are also data controllers, and they will process personal data in their own accounts after obtaining your consent. Such partners may have their own separate privacy policies and user agreements.
[If you use third-party marketing apps that collect information about buyer activity on your store, insert] Additionally, when we use the Store, we may use third-party functions or services (including applications from Apps Stores, payment gateways, or logistics service providers). Please note that such functions or services are provided by third parties. The rules and procedures described in this Privacy Policy do not apply to such third-party functions and services. Any information you provide to third-party stores or services will be provided directly to the network operators of those services. Even if accessed through the Store, you must comply with the applicable privacy policies and user agreements (if any) of these third parties. We are not responsible for the content of any third-party store or the policies of third parties regarding personal data and security measures. Before providing any personal data to a third party, you should read and understand the third party's privacy policies and user agreements.
(3) Transfer
In principle, we will not transfer control of personal data to any third party, except in the following circumstances:
* At the request of the data subject, or with your prior explicit authorization or consent;
* Related to fulfilling our obligations under laws and regulations;
* Directly related to national security or national defense security;
* Directly related to public safety, public health, or significant public interests;
* Directly related to criminal investigation, prosecution, trial, and execution of judgments;
* Necessary to protect the vital legal interests of life, property, etc., of you or any other person, where obtaining the person's authorization and consent is difficult;
* The personal data involved has been disclosed to the public by you;
* The personal data involved is collected from legally and publicly disclosed information;
* Transfer due to changes in the operating entity in the event of acquisition, merger, reorganization, or bankruptcy.
Note: If a transfer is required for the reasons above, we will inform you of the purpose and type of information and the recipient (we will also notify you if sensitive information is involved) before the transfer and obtain your consent, unless otherwise stipulated by laws or regulations. The recipient shall continue to fulfill the personal data-related obligations under this agreement. If we go bankrupt or cease operations and there is no recipient, we will delete or anonymize your personal data.
(4) Public Disclosure
In principle, we will not disclose your personal data to the public or an undefined group of people, but we may disclose your personal data in accordance with our agreement with you or applicable laws and regulations.
Minors
This Store is not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If you are a parent or guardian and believe that your child has provided personal data to us, please contact us at the address above to request deletion.
Your Rights and Choices
Regarding the personal data we collect from you, we provide you with certain choices, such as how we use the information and how we communicate with you. To update your preferences, ask us to remove your information from our mailing lists, or submit a request, please contact us as instructed below.
Email Opt-Out
You can tell us not to send you marketing emails by clicking the unsubscribe link in any marketing email you receive from us or by contacting us as described in the "How to Contact Us" section below. You may also opt out of receiving our marketing emails by sending an opt-out request to cs@naturalia-group.com.
SMS Opt-Out
You can ask us not to send you text messages by contacting us as follows: [Provide contact method, e.g., reply STOP, or email address].
Social Networking Application Opt-Out
To remove or delete our social media application from your social networking account, please follow the instructions within the social network.
For Facebook: Please see the instructions provided in the Facebook Help Center.
Geolocation Information
When you use our mobile application, you may be asked to share your geographic location through the mobile application. You can choose not to share your geolocation details by adjusting the location services settings on your mobile device. To refuse to share your geolocation details, follow the instructions on your mobile device to change the relevant settings; otherwise, please contact your service provider or device manufacturer.
Withdrawing Consent
You may withdraw any consent you previously provided to us or object at any time on legitimate grounds to the processing of your personal data. We will apply your preferences going forward. In some cases, withdrawing your consent to our use or disclosure of your personal data will mean that you cannot take advantage of certain of our products or services.
Viewing, Updating, and Modifying Personal Data
We may retain and use your information as necessary to fulfill the purposes outlined above. You have the right to request access to and receive details about the personal data we maintain about you, to update and correct inaccuracies in your personal data, and to have the information blocked or deleted, as appropriate. In some cases, the right to access personal data may be limited by the requirements of applicable law. We may take reasonable steps to verify your identity before granting access or making corrections. You can request to view, change, or delete your personal data by sending an email to cs@naturalia-group.com
How We Protect Personal Data
We maintain appropriate administrative, technical, and physical safeguards designed to protect the personal data you provide against accidental, unlawful, or unauthorized destruction, loss, alteration, access, disclosure, or use. However, no system is perfectly secure or free from concerns, and we cannot guarantee that information about you will remain secure under all circumstances, including the security of your data during transmission to us or the security of data on your mobile device.
For information on how SHOPLINE retains and protects personal data, please see the SHOPLINE Privacy Policy (https://shopline.tw/about/privacy).
How We Update This Privacy Policy
This Privacy Policy may be updated periodically without prior notice to reflect changes in our personal data practices. We will post a prominent notice on our Store to notify you of any significant changes to our Privacy Policy and will indicate the date of the most recent update at the top of the policy.
How to Contact Us
If you have any questions or comments about this Privacy Policy, or if you would like us to update information we have about you or your preferences, please contact us by email at cs@naturalia-group.com.
